Bookings

TERMS AND CONDITIONS FOR BOOKING

*PLEASE READ THE FOLLOWING INFORMATION BEFORE BOOKING

Booking Fee’s

1. To secure an appointment either by phone, online or in the Clinic a Booking Fee will be required. This is NON-REFUNDABLE under any circumstances.
2. The Booking Fee will be TRANSFERABLE if at least 48 hours’ notice is given in writing to cancel or reschedule the appointment to info@secretaesthetics.co.uk
3. Any cancellations or reschedules within 48 hours of the appointment will result in the Booking Fee being FOREFITTED and a Booking Fee will be required for any future appointments.
4. Any cancellations or reschedules with more than 48 hours’ notice the Booking Fee will remain on file to use against any future treatments within 6 months of payment being made.
5. Any appointment booked within 48 hours the Booking Fee will automatically be NON-REFUNDABLE and NON-TRANSFERABLE.
6. Booking Fee’s may be used against any treatment purchased at Secret Aesthetics with any practitioner and are held on file for 6 months from when payment is made after which a new Booking Fee is required. 
7. Bookings Fee’s for Consultations will only be redeemable against treatment; any future Consultations will require a new Booking Fee.
8. The amount required for the Booking Fee is at the discretion of the Clinic and has multiple variables including but not limited to; the practitioner booked, treatment type and length of appointment time required. 

Appointments 

1. You will be informed of any preparation required prior to your treatment, if you  do not follow the guidelines provided this may result in the appointment being  cancelled or additional fees being charged. 
2. Laser Hair Removal requires the area to be shaved 24 hours prior to  treatment and to be free of hair 
3. Secret Aesthetics make every effort to ensure that appointments run on time.  However, should we need to cancel your appointment at short notice we will  aim to contact you in advance and rebook your appointment at the earliest  convenience. 

4. At Secret Aesthetics, every appointment includes a comprehensive assessment of your current skincare regimen to ensure your routine at home complements and maximises your in-clinic treatments. We will offer to curate a bespoke skincare plan tailored to your specific needs through our secure patient portal, GetHarley. This personalised consultation is a fundamental part of the protocol for all patient bookings, ensuring that each patient can receive the best advice and skincare recommendations. To facilitate this, we share your contact details with GetHarley. If you have any questions about how we use your data or want to opt out of this sharing, please let us know by emailing contact@getharley.com

Cancellation Policy 

1. Should you need to cancel or reschedule your appointment, we require 48 hours’ notice.
2. Any cancellations or reschedules within 48 hours of the appointment will result in the Booking Fee being FOREFITTED and a new Booking Fee will be required for any future appointments.
3. Any cancellations or reschedule with more than 48 hours’ notice the Booking Fee will remain on file to use against any future appointments within 6 months of payment being made.
4. Any cancellation or reschedule of a prepaid package within 48 hours will result in a surcharge based on the length of time/type of treatment/ practitioner booked prior to rescheduling or rebooking your next appointment. 

Pricing and Payments 

1. Secret Aesthetics reserve the right to vary Consultation and Treatment prices and this may vary depending on if it is being performed by a Director, Associate or Therapist. Please refer to the pricing on the Website and in the Clinic. 
2. Where a client has been given a quote this price will be honoured for 3 months. This is not applicable to limited time offers or ads. 
3. Payments can be via Card or Cash. We also offer 0% finance for 6 months on treatments above £1400, please speak to your Doctor or Therapist for more details or contact the clinic on info@secretaesthetics.co.uk. 

Offers and Discounts 

1. Loyalty Scheme: 5% off for returning Clients within 6 months* 
2. 10% off for referrals* 
3. Loyalty Club Points: Collect reward points with the Harvey Nichols Rewards App (points can be redeemed against treatments) 
4. £80 off any additional Dermal Filler* after the first syringe in the same session  (£40 off any 1ml lip filler in the same session, excluding 0.5ml lip fillers and  packages) 

*Cost of treatment is over £300. Excludes packages, Ablative laser resurfacing and Endolift *10% for  referral discount or 5% for returning customer discount applicable to single highest prices  item only (excluded packages, Ablative laser resurfacing or Endolift). Only one referral  discount can be used per booking. Referral discount only applicable to the person making  the referral once the referred has had a treatment. Discounts cannot be used in conjunction  with any other offers. Only one discount applicable per appointment. 

Courses of Treatment 

1. All treatments purchased as a package require payment in full before the 1st  treatment. 
2. All treatments from a course must be taken within 18 months of the date of  purchase, any treatments left unused will be automatically redeemed and a  new package will be required. 
3. All packages are non-refundable. In certain instances, the value of the  package may be held on file to transfer to another treatment option at the  discretion of the Clinic. 

Suitability 

1. Our Doctors and Therapists will assess if you are suitable for treatment prior  to any treatment being performed 
2. It is the Client’s responsibility to provide Secret Aesthetics with a complete Medical History, Drug and Allergy History prior to each treatment 
3. We do not treat any patient under 21 for injectables and under 18 for skin  treatments. Exceptions can be made with prior written approval and a  parent/guardian’s written consent and presence 

Liability 

1. Clients are required to read, understand and sign the relevant Consent Form  prior to treatment
2. The client agrees to adhere to all recommendations and guidelines provided  by Secret Aesthetics in regards to the treatment being provided. 

Your right to complain 

1. Any concerns or complaints regarding the clinical services provided are taken  very seriously and are dealt with promptly, we take them as an opportunity to  learn, adapt, and improve to provide better services. 
2. You are entitled to raise a complaint in person, by telephone or in writing. The staff member who initially receives your complaint will relay it to the Clinic Manager 
3. If the complaint cannot be resolved immediately you will receive an  acknowledgment letter within 2 days to confirm that an investigation is  underway and a response will be sent as soon as possible 
4. We aim to find a resolution that meets your satisfaction within 28 day

If you proceed to book, this implies you agree to these Terms and Conditions, are over the age of 21 years and absolve ‘Secret Aesthetics’ from any future legal dispute.