Complaints

We are so sorry that you have landed on this part of our website. Any concerns or complaints regarding the clinical services provided are taken very seriously and are dealt with promptly. We will take this as an opportunity to learn, adapt, and improve to provide better services. 

Please fill out the form below and let us know about your concerns or complaint. We will ensure that you will get a response within 2 working days. If your complaint cannot be solved within a day then we will proceed to fully investigate it and ensure every effort is made to find a resolution that meets your satisfaction within 28 days. If you would like to request our full complaints policy please email the Practice Manager Kiran Green (clinicmanager@secretaesthetics.co.uk) who will be happy to provide a copy to you. 

Please fill out the form below and let us know your concerns.

Secret Aesthetics Team